Our services

Primary Care Wellbeing service

About the service

The Primary Care Wellbeing service is a team of specialist health professionals who work with people experiencing complex physical and mental health problems that significantly impact on mobility, mood and everyday living. This includes persistent physical symptoms, Post-Covid Syndrome (Long Covid) and long-term conditions.

We work flexibly and holistically, understanding the importance of links and connections between the mind and body and ensuring support is tailored to your needs, to enable you to achieve your goals.

We work closely with the other health professionals involved in your care, including your GP, actively liaising with them to provide you with consistent, wrap-around care.

We value improving the quality of people’s lives, supporting our patients to believe in their ability to succeed and improve their wellbeing, using a holistic approach which considers mental, physical, social and environmental factors.

How to access

If you think you can benefit from working with this service, please ask your GP or lead health care professional to refer you.

How to find us

We may see you at home, at the GP surgery, at a health centre or remotely. This requires a commitment from both you and the team to ensure the best possible results.

Use the tabs below to explore this section further.

Our team

We are a multi-disciplinary team made up of lots of different professions, including:

  • Clinical psychologists – trained to work with people of all ages, with physical, mental and cognitive problems. We draw on research, neuropsychology and psychological therapies to assess and treat you.
  • Assistant psychologist – works closely with the qualified clinical psychologist and other team members to support you to achieve your goals, help the team to monitor symptoms and treatment and to plan further care.
  • Counsellors – working with you in a therapeutic, supportive, non-judgemental way to offer a safe space to explore difficulties and struggles and disclose information in confidence.
  • Dietetics – working with you to help improve your health and wellbeing through nutrition.
  • Occupational therapists – supporting you to complete daily tasks that you may be struggling with by finding alternative ways to complete them and to increase your independence.
  • Physiotherapists – supporting you to achieve your goals around restoring movement and improving your physical function so you can return to activities that are important to you. We assess your needs and work with you one-to-one or as part of a group session.
  • GP with special interest in persistent physical symptoms and long-term conditions – having undergone further study and training, and with specific expertise in this area, the GP provides a detailed, in-depth review of your medical and psychological history and offers assessments and treatments in support of recovery.
  • Personal support navigator – offering advice on issues such as benefits or housing, and enabling you to access appropriate services across the health and social care systems.

Useful resources

MIND

Support line available between 12.00pm and 12.00am by phoning: 08001 884 884 or access their online chat (opening hours vary through week).

Samaritans

Phone their helpline on: 116 123, 7.00am-11.00pm daily.

Shout

Use their free texting service on: 85258 anytime, available 24/7.

First Response

You can call: 0800 952 1181 for free to be signposted to support near you.

Carers Resource

Advice line for carers on: 0808 50 15 939

Kooth

Get resources for children and young people online at Kooth.

You said

Here are some of the experiences past patients have shared with us about getting support from the Primary Care Wellbeing service:

  • “Without the help from the Primary Care Wellbeing service, I still wouldn’t understand what’s going on with myself and my body and what I can do to try and achieve a better quality of life.”
  • “I have chronic pain and the team is helping me manage this pain better. I still get anxious but I am seeing my GP and going to hospital loads less”
  • “I just wanted to say how wonderful the work has been with the team. The work has made all of the things that I’m doing possible. The exercises I do with Nina in our sessions are just fantastic. Please pass my gratitude onto the team, you are a life line.”