Our services
Clinical Administration services
About the service
The Clinical Administration service takes incoming calls on behalf of clinical services. Where possible we will manage your call request directly. Alternatively, we will put you through to a clinician or send a message asking the clinical team to call you back. At Trust community and mental health receptions we meet, greet and signpost visitors. We also process written correspondence on behalf of clinical teams.
How to access
To find the contact number, or more information, for the clinical service you require please use the Our services link at the top of this page.
Contact
- Community nursing lines are open over 24 hours, seven days a week, 365 days a year.
- Mental health lines are open 9am – 5pm, Monday to Friday excluding public holidays.
- Children’s and physical health calls are taken 8.30am – 4.30pm, Monday to Friday, excluding public holidays.
As a healthcare provider we need to hold information about you to help ensure you receive proper, necessary and effective treatment. We take our duty to protect personal information and confidentiality very seriously.
Use the tabs below to explore this section further.
What to expect
When you call your clinical service, you will hear a recorded message prior to having the call answered by one of our team.
Call Recording
Redbox is a call recording facility that records and stores incoming and outgoing calls received and made by the First Response Service (FRS) and Single Point of Access (SPA).
The FRS is a crisis assessment team that carries out telephone triage and face to face assessments, part of the wider acute community services and the community mental health team. The SPA is an administration call handling team, that processes telephone calls on behalf of Community Mental Health services and Community Adult Physical Health Nursing services.
For more information please see here: Redbox call recording privacy notice – Bradford District Care NHS Foundation Trust
Accessible Information Standard
Clinical Administration Services support providing information in a format that suits your needs, including large print, braille and easy read. Please do not hesitate to let your clinician know if you would prefer to receive written communications in an alternative format.