On Thursday 30 November, Bradford District Care NHS Foundation Trust is inviting people to attend its monthly Board meeting at New Mill, Saltaire, 1.30pm to 4pm.
The meeting is open to all members of the public and is an opportunity to be updated on the Trust’s work in the local community. Attendees will hear first-hand the account of a local mum, Trish*, whose family has been supported by the Care Trust’s mental health teams, and how her feedback has been used to make improvements to the organisation’s Single Point of Access (SPA) telephone service.
The telephone service gives one point of access for all Trust services, signposting callers to the relevant team quickly without having to remember lots of different numbers. Trish’s feedback included giving staff additional training to get a better understanding of callers’ needs, and an increased awareness of the kind of language that callers might find reassuring and helpful.
Debra Gilderdale, Director of Operations and Nursing at the Trust, said: “It’s wonderful when people using our services choose to become involved in our work, to help us shape services according to their feedback, in a responsive and person-focused way. We’re really pleased to share this success story as it highlights the hard work that is taking place right across the Trust to involve our service users, patients and carers in developing how we deliver care.”
At the meeting, members of the community will also be able to hear about the Trust’s preparations for the upcoming changes to the national data protection regulations. In spring 2018, the current Data Protection Act is being replaced by the new General Data Protection Regulation.
The Regulation will govern how organisations collect, store and share data. Trust Board members will be discussing early plans to implement the changes. Board papers, including the agenda for the Board meeting, will be available on the Trust’s website from 24 November 2017: www.bdct.nhs.uk/board-papers.
If you would like to find out more about the Board meeting, please call Ritta Harrison on 01274 363430 or email email@example.com.
*Name has been changed to protect identity