Our services
Clinical Administration services
About the service
The Clinical Administration service takes incoming calls on behalf of clinical services. Where possible we will manage your call request directly. Alternatively, we will put you through to a clinician or send a message asking the clinical team to call you back. At Trust community and mental health receptions we meet, greet and signpost visitors. We also process written correspondence on behalf of clinical teams.
How to access
To find the contact number, or more information, for the clinical service you require please use the Our services link at the top of this page.
Contact
- Community nursing lines are open over 24 hours, seven days a week, 365 days a year.
- Mental health lines are open 9am – 5pm, Monday to Friday excluding public holidays.
- Children’s and physical health calls are taken 8.30am – 4.30pm, Monday to Friday, excluding public holidays.
As a healthcare provider we need to hold information about you to help ensure you receive proper, necessary and effective treatment. We take our duty to protect personal information and confidentiality very seriously.
In our efforts to continually improve and deliver the best possible service, should you have any feedback regarding your calls with Clinical administration services, please let us know here.
Use the tabs below to explore this section further.
What to expect
When you call your clinical service, you will hear a recorded message prior to having the call answered by one of our team.
Accessible Information Standard
Clinical Administration Services support providing information in a format that suits your needs, including large print, braille and easy read. Please do not hesitate to let your clinician know if you would prefer to receive written communications in an alternative format.