The Primary Care Wellbeing service (PCWBS) is a team of specialist health professionals who work with people with physical and mental health problems, including persistent physical symptoms (PPS), Post-COVID Syndrome (Long COVID) and long-term conditions (LTC). We work holistically with people, understanding the importance of links and connections between the mind and body.

Who is this service for?

This service is available to people with complex health problems that significantly impact on mobility, mood and every-day living.

We work closely with the other health professionals involved in your care, including your GP. We are flexible in our approach, ensuring that the support provided is tailored to your needs, to enable you to achieve your goals. We will actively liaise with other health care professionals to provide you with consistent, wrap-around care. We may see you at home, at the GP surgery, at a health centre or remotely. This requires a commitment from both you and the team to ensure the best possible results.

We value improving the quality of people’s lives, supporting our patients to believe in their ability to succeed and improve their wellbeing, using a holistic approach which considers mental, physical, social and environmental factors.

How can you access the service?

If you think you can benefit from working with this service, you would need to be referred by your GP or lead health care professional.

Meet the team

We are a multi-disciplinary team made up of lots of different professions, including:

  • Clinical psychologists: Clinical psychologists are trained to work with people of all ages, with physical, mental and cognitive problems. They draw upon research, neuropsychology and psychological therapies to assess and treat people.
  • Assistant psychologist: Works closely with the qualified Clinical Psychologist and other team members to provide care in a patient-centred way. They support patients in completing the outcome measures that help the team to monitor symptoms and treatment as well as to plan further care.
  • Counsellors: Create a therapeutic relationship with a client to offer them a safe space to explore their difficulties and struggles. They ensure a non-judgmental environment to disclose information in a supportive and confidential way.
  • Dietetics: Engages with patients in behaviour change around nutrition to improve health and wellbeing. They contribute to the group program for nutrition.
  • Occupational therapists: Aim to improve your ability to complete daily tasks that you may be struggling with by finding alternative ways to complete them and increase independence.
  • Physiotherapists: Works collaboratively with you to achieve your goals around restoring movement and improving your physical function. Assesses your individual needs and can work with you one-to-one or as part of a group session. Supports you in returning to activities that are important to you.
  • GP with special interest in persistent physical symptoms and long term conditions: Has undergone further study and training, and has specific expertise in this area. They provide a detailed in-depth review of a person’s medical and psychological history and offer assessments and treatments in support of recovery.
  • Personal support navigator: Connects the gap between the health and social care systems. Ensures that personal aims are represented and signposts individuals to access appropriate services. Offers advice around various issues such as benefits or housing.

You will be able to access and receive treatment from the whole team, as and when required.

Success stories

Here are some of the experiences past patients have shared with us about getting support from the Primary Care Wellbeing service:

  • “Without the help from the Primary Care Wellbeing service, I still wouldn’t understand what’s going on with myself and my body and what I can do to try and achieve a better quality of life.”
  • “I have chronic pain and the team is helping me manage this pain better. I still get anxious but I am seeing my GP and going to hospital loads less”
  • “I just wanted to say how wonderful the work has been with the team. The work has made all of the things that I’m doing possible. The exercises I do with Nina in our sessions are just fantastic. Please pass my gratitude onto the team, you are a life line.”


Support line available between 12.00pm and 12.00am by phoning: 08001 884 884 or access their online chat (opening hours vary through week).


Phone their helpline on: 116 123, 7.00am-11.00pm daily.


Use their free texting service on: 85258 anytime, available 24/7.

First Response

You can call: 0800 952 1181 for free to be signposted to support near you.

Carers Resource

Advice line for carers on: 0808 50 15 939


Get resources for children and young people online at Kooth.

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