Patient Advice and Complaints department
Description
To help us improve our services we want to hear from you. If you are a patient, carer or relative you are welcome to contact us with your feedback. Bradford District Care NHS Foundation Trust is committed to:
- Learning from feedback.
- Making service improvements as a result of this valuable information.
Bradford District Care NHS Foundation Trust does whatever it can to make sure that people who use our services are treated properly, promptly and provided with appropriate support. Patients, carers and relatives have the right to raise a concern, comment or make a complaint, have it considered and receive a response from Bradford District Care NHS Foundation Trust.
Useful links
Find out more about how to complain. If you would like to contact us you can email advice.complaints@bdct.nhs.uk, use our online feedback form or contact us by phone (01274 251440).
Phone lines are open Monday to Friday, 9:30am – 4:00pm (excluding bank holidays)
If you have any concerns, complaints or compliments about services that are not provided by our Trust, please use the following contact details:
- Bradford Royal Infirmary or St Luke’s Hospital ( BTHFT Patient Experience Team) – Telephone: 01274 364810 Email: patient.experience@bthft.nhs.uk
- Your GP Practice – You can speak to the Practice Manager, or you can contact the West Yorkshire Integrated Care Board (WYICB) – Telephone: 01924 552150, Email for concerns/complaints – wyicb.pals@nhs.net Email for formals complaints – wyicb.pccomplaints@nhs.net
- Airedale General Hospital (PALS and Complaints)– Tel: 01535 294019 Email; Anhsft.patientadvice@nhs.net
For information on all mental health and wellbeing support services in Bradford and Craven, and self-help resources visit Healthy Minds: www.healthyminds.services.
Compliments
Each month on our Trust social media we share compliments that our services, teams and volunteers have received. Look for the hashtag or share yours: #ThankYouBDCFT
Twitter: @BDCFT
Facebook: BDCFT Facebook page
Don’t use social media? You can view our recent compliments here
If you have any concerns, complaints or compliments about services provided by our Trust you can contact us by:
- Telephone: 01274 251440 – (Messages can be left on the answering machine and will be answered within three working days). Phone lines are open Monday to Friday, 9:30am – 4:00pm (excluding bank holidays)
- Email: advice.complaints@bdct.nhs.uk
- Use our online feedback form
- Write to us at the following address:
Patient Advice and Complaints team
New Mill,
Victoria Road,
Saltaire,
BD18 3LD
If you have any concerns, complaints or compliments about services not provided by our Trust, please use the following contact details:
- Bradford Royal Infirmary or St Luke’s Hospital ( BTHFT Patient Experience Team) – Telephone: 01274 364810 Email: patient.experience@bthft.nhs.uk
- Your GP Practice – You can speak to the Practice Manager, or you can contact the West Yorkshire Integrated Care Board (WYICB) – Telephone: 01924 552150, Email for concerns/complaints – wyicb.pals@nhs.net Email for formals complaints – wyicb.pccomplaints@nhs.net
- Airedale General Hospital (PALS and Complaints)– Tel: 01535 294019 Email; Anhsft.patientadvice@nhs.net
If you have any concerns, complaints or compliments about services not provided by our Trust please use the following contact details:
- Bradford Royal Infirmary or St Luke’s Hospital:(BTHFT Patient Experience team) Telephone: 01274 364 810 Email: patient.experience@bthft.nhs.uk
- Your GP practice: you can speak to the practice manager.
- Airedale General Hospital: (PALS and Complaints) Telephone: 01535 294019 Email: Pals.office@anhst.nhs.uk
For information on how the patient advice and complaints service uses the data you enter here please view our how we use your information document.
For information on how your data is stored on this website please view our fair processing notice.
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Compliments from service users, patients and carers
As a Trust we believe that feedback is important. Below are some of the compliments received from service users, carers, patients and families for services in Bradford District Care NHS Foundation Trust.
If you would like to contact us you can email advice.complaints@bdct.nhs.uk, use our online feedback form or contact us by phone (01274 251440).
Complaints and compliments annual reports
We monitor our performance and we make available our annual reports about how we perform. You can find out more about how we did from these Patient Advice and Complaints reports for:
You can find some frequently asked questions regarding complaints by following the link below to our FAQ page: