We are still here to support you, but to help us to continue to protect individuals in our care, our staff and our wider communities, and to limit the spread of COVID-19 coronavirus,  we are offering more help over the phone during the coronavirus outbreak for people who need urgent mental health support.

The district helpline for people experiencing emotional distress, First Response, is still operating 24 hours a day and charities have moved safer space crisis services to telephone support.

Find out more…


The Haven service offers mental health crisis support to people of all ages living in Bradford, Airedale, Wharfedale or Craven, alongside the Sanctuary, a night-time mental health service, based at Mind in Bradford. A referral to Haven can be made by contacting the First Response service on 01274 221 181.

Based at The Cellar Trust in Shipley, Haven is open seven days a week, 365 days a year, from 10 am to 6 pm and offers a non-clinical environment for people experiencing a mental health crisis as an alternative to the A&E department.

Haven is a partnership staffed by Bradford District Care NHS Foundation Trust, The Cellar Trust and Bradford Metropolitan District Council.  Haven supports people and where appropriate their families/carers to do an initial assessment of their needs.  Trained specialists are on hand to work together with the individual to de-escalate the person’s level of mental distress, discuss what is going on for them, and work with them to plan what they need to do to stay well. A wellness plan will also be developed; further support from an outreach worker will also be made available following a person’s visit to Haven if appropriate.

Haven is manned by staff and also volunteers that have personal experience of mental health issues.  As well as signposting people to services, Haven offers peer support groups, mindfulness and relaxation sessions as well as access to a range of therapies and social care services.


Telephone: 01274 221 181

Who is this service for?

This service is for people of all ages living in Bradford, Airedale, Wharfedale or Craven experiencing a mental health crisis.

You do not have to have used any mental health services before to contact us.

Where can you see the Haven team?

For people experiencing a crisis, a referral to Haven can be made by contacting the First Response service on 01274 221 181. Where possible the person who is experiencing the crisis should contact First Response to be referred to Haven, however we understand that this is not always possible and accept calls from others, concerned about the person’s well-being.

Haven is one of our three safer spaces for people experiencing mental health crisis, in Bradford, Airedale, Wharfedale and Craven.   They offer a warm, calm and safe environment, 365 days a year, as a possible alternative to A&E. See our video for more details.

Brent Kilmurray, our chief executive, and Kim Shutler, the chief executive of the Cellar Trust,  talk about the support available for vulnerable people in mental health crisis and Hannah shares her story.

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