Service developments in 2018/19Work is now underway to develop the Care Trust’s services and deliver service improvements that are outlined in the Trust’s two-year operational plan for 2017/19

Developments over the coming year cover the Trust’s mental health, adult physical health and children’s services, to help people stay healthy, ideally at home.  A continued focus on quality improvement runs across all areas, following the CQC’s inspection in late 2017.

New services

Service developments include a new range of ‘workbooks’ that give people the tools to better manage conditions like stress, panic, anxiety and depression.  The workbooks further develop the MyWellbeing College service, run jointly with local voluntary groups, that helps people through life’s ups and downs.  People can register themselves for MyWellbeing College by phone or online to access free on-line courses, group sessions or one-to-one support, with a range of on-line tools and guides.

For new mums, the Trust’s children’s service is developing on-line guides to support women and babies through the early years, from birth to primary school.  They will cover the most popular topics for mums including keeping children healthy and eating well, and what to do if they feel poorly, with a mix of tops tips, simply tools and films.

Our district nursing teams are continuing to work with Bradford Teaching Hospitals to ensure a safe and supportive discharge plan for people, as soon as they are admitted to hospital.  Working with partners as part of an 18-strong team that covers health and care professionals, this ensures that people can move back home with the right support, as soon as they are ready.

In March this year the Trust’s hospital mental health services celebrated three years of looking after people locally, achieving zero out-of-area placements and bucking the national trend.  This focus continues over the next twelve months, working with West Yorkshire Police and the voluntary sector, as part of the Trust’s award winning crisis mental health service First Response.

 Quality focus

Following the most recent CQC inspection, the Trust was rated ‘good’ for caring and responsive, but ‘requires improvement’ for effective, safe and well led, leading to an overall rating of requires improvement.

The rating was disappointing given the Trust’s consistent focus on quality, but work is now underway to ensure the areas that the CQC raised are addressed, if they weren’t actioned immediately.

This work includes learning from other outstanding organisations and ensuring an organisation-wide and consistent approach to quality improvement across every area of the Trust.