Stay alert to stay safe

The Government’s guidance is asking people to ‘stay alert’ to help control the virus and to:

  • Stay at home as much as possible.
  • Work from home if you can.
  • Limit contact with other people.
  • Keep your distance if you go out, including for exercise (2 metres apart where possible).
  • Wash your hands regularly.

You should not leave home if you or anyone in your household has symptoms.

For more detailed guidance see

Guidance for people who are clinically extremely vulnerable (shielding)

The Government has updated the guidance for people who are clinically extremely vulnerable to Covid 19 and have been advised to shield.

NHS Test and Trace service

The NHS Test and Trace service aims to minimise community transmission of COVID-19. It means that anyone who develops symptoms can quickly be tested to find out if they have the virus, and if they do, to trace their close, recent contacts who will then be notified that they should self-isolate at home for 14 days.

  • Anyone with symptoms will be tested and their close contacts will then be traced.
  • Those who have been in close contact with someone who tests positive must isolate for 14 days, even if they have no symptoms, to avoid unknowingly spreading the virus.

For more detailed guidance see the website.

Please be aware that the guidance on social distancing and regular handwashing remains the same, and are important steps to help control the virus.

Getting health support

If you or someone you live with has coronavirus symptoms (high temperature  and / or a new continuous cough):

  • Stay at home.
  • If your symptoms worsen or you feel that you cannot manage at home, please refer to the NHS111 online coronavirus service. Only call 111 if you can’t get online or you’ve been instructed to.
  • Please do not go to your GP practice or community pharmacy.

If you or people you live with don’t have coronavirus symptoms and you think  you need advice from a GP practice or pharmacy for a health concern, see below:  

If you think you need to talk to your GP practice about something other than  coronavirus:

  1. Contact your GP practice online or by phone to be assessed. If your practice is not open for any reason you will be directed to another nearby service.
  2. If a face-to-face appointment is necessary, you’ll be advised on this.

Repeat prescriptions during COVID-19 

  1. Order repeat prescriptions in your usual quantities at the usual time. Over-ordering of your medicines may mean someone else has to go without their medicines.
  2. Order your usual prescription online or by an app. Do not go to your GP practice or pharmacy to order prescriptions and only phone them if you cannot order online or by an app. You can order repeat prescriptions on the NHS App and through your GP surgery or pharmacy’s online service, where available. You can find out about ordering medicines online at

If you have a prescription to collect:

  1. If you are 70 or over, have a long-term health condition or are pregnant you should arrange collection by a relative or friend, or ask your pharmacy for help with delivery
  2. Ask any relatives and friends who are delivering your medicines to make sure they have seen you pick up the bag
  3. If your medicines are being delivered make sure you keep a safe distance when you receive them.

For everyone else, if you are going into a pharmacy in person, follow social distancing rules and the rules put in place by the pharmacy to protect you and their staff

  1. Pharmacies may have altered opening times to manage their workload
  2. Sales of some medicines may be restricted in quantity by pharmacies to ensure that there is enough for everyone.

Urgent care and treatment for existing conditions

You should continue to seek urgent care and treatment for existing conditions that you need.  This includes using other vital NHS services that are continuing to support local communities, such as mental health and community services, and offering a range of different options,  so that people can continue to access services in a safe way.