The Trust invites people that use our services and carers, to share their stories and their experiences.
Our Trust Board and staff listen to the stories, and get first-hand knowledge of the experiences that people have of our services, so they are central to their work.
If you want to share your story please get in touch with the patient experience and involvement team on firstname.lastname@example.org. Or, if you have a smart phone, why not record your experience and email it with your contact details.
We will always get your consent before sharing your story.
Trust Board stories
By ‘stories’ we mean a first-hand account of your experience. Stories have been a powerful way to communicate with others, ever since the human race began. It is one of the main ways we learn, from our earliest childhood, and personal stories are often the thing that we remember most and which has most impact on us.
Because of this, the Trust invites people that use our services and/ or their carers, to share their stories and their experiences with us in various ways. One important way, which means your voice is heard by the most senior staff in the Trust, is some stories being shared directly with the Trust Board of Directors and other staff.
By listening to the stories they get first-hand knowledge of the experiences that people have of our services and what has been learned from this, and this helps them in making decisions and understanding how well services are working and meeting your needs.
We can also use your stories in other ways, for example in training staff, and assessing how services are doing, bringing ‘real world’ insights, and helping our staff to ‘walk a mile in your shoes’ develop empathy and think about what they do and how they do it, so we are always improving care.
Your story can be about any of our wide range of services in hospitals, clinics or in the community and can be about any aspect of the care we provide – not just direct patient care – for example, we want to know about your experience of how we communicate, the information we provide, our buildings and facilities and how we listen to and involve you. We know that for the NHS to be at its best, the things we do ‘behind the scenes’ can really matter and make the difference to you getting great care.
2018 Trust Board Stories
- Read Sarah’s story about how the safer space for young people in mental or emotional crisis has helped improve her resilience and confidence during a difficult time (February 2018).
- Read Andrea’s story on the way she has been supported by the Trust’s primary care wellbeing service following a series of surgeries (January 2018).
2017 Trust Board Stories
- Read Trish’s story about her experience giving feedback to the Trust’s Single Point of Access (SPA) service, a telephone service which allows callers to speak to the right person without having to remember lots of different numbers (November 2017).
- Read Chloe and Stacey’s stories on how they have benefited from a new innovative service, ‘Youth in Mind’, a buddying scheme which pairs a young person up with a mental health trained youth worker whilst waiting for Child and Adolescent Mental Health Services (CAMHS) support (October 2017).
- Read Sandra’s story about her experience as a foster carer and the support she has received from the Care Trust’s looked after children’s nurses. (June 2017)
- Read Mrs Smith’s story about her experience as a carer when her husband was a patient at the Trust’s Dementia Assessment Unit. (May 2017)
- Read Noel’s story about his experience of the Health Facilitation Team supporting him when he was diagnosed with cancer and needed an operation. (April 2017) Andrew Birkenshaw, a health facilitation nurse and Jodee Simpson, a speech and language therapist worked with Noel, a 49 year old man with learning disabilities, autism and epilepsy, to help him overcome his fears of surgery, to enable him to have a lifesaving operation to remove a tumour after he was diagnosed with cancer. You can see a snapshot of the work here.
2016 Trust Board Stories
- Read Jacqueline’s story about her experience of how the Trust’s Community Dental Service has become more dementia friendly. (September 2016 )
- Read Mrs A’s experience of using the Trust’s Speech and Language Therapy service to support her stammer. (July 2016)
- Read Patricia’s story about caring for her daughter who was receiving support from the Trust’s mental health services. (June 2016)
- Read Janine’s experience of the Care Trust’s Improving Access to Psychological Therapies (IAPT) service in supporting Janine to a full recovery. (May 2016)