Patients using Bradford District Care NHS Foundation Trust’s services are giving positive feedback through the Friends and Family Test (FFT).
The community and mental health provider launched the FFT in November 2014 and has seen over 7,000 patients answer a simple question about the care they have received.
Since the launch ninety two percent of patients said that they would recommend the Foundation Trust to friends or family if they needed similar care or treatment.
Sallie Turner, Project Support Officer, said: “The response the Trust has received since the FFT launched in 2014 has been amazing. Thank you to everybody who has taken the time to respond. Every comment we receive is looked at in detail and given back to the appropriate team to help improve patient experience.
“From December’s results ninety six percent of the comments we have received were all positive. A lot relate to staff’s positive attitude, with people commenting on the support they have been given. Our staff spend a lot of time making sure that the patient and their carer is at the heart of what we do by embracing the NHS England’s Compassionate Care Programme.”
Staff at the Care Trust are using a number of ways to ask the question. This includes providing patients with a hand-held device at the end of their appointment to ‘tap in’ their answer, or handing patients a card with a web address so that they can complete at a later date.
Responding to the FFT question is simple, free, voluntary and anonymous. Care will not be affected in any way.
The FFT is the biggest collection of patient views. It is already being used in NHS acute in-patient, maternity and A&E departments. All mental health and community services across the country joined the Foundation Trust in asking the question on 1 January 2015, followed by GP Practices and dental services.