The Care Trust received high scores from patients for the fifth year running in the system that assesses the quality of the hospital environment. The Trust scored significantly above the national average in the PLACE assessment areas.
Five assessors, made up of service users, relatives, carers and patient advocates, carried out assessments in May 2017. They gave scores and comments on all areas of the care environment at Lynfield Mount Hospital and Airedale Centre for Mental Health.
The annual assessment looks at cleanliness, the quality and availability of food and drink, how well the building meets the needs of the people who use it and how well the environment protects people’s privacy and dignity.
PLACE assessors also considered how dementia friendly the patient environment is. This focused on flooring, decor and signage, but also included such things as availability of handrails and appropriate seating which can help those who have dementia.
Quality of food served to patients at Lynfield Mount Hospital received top marks and high praise from assessors with a score of 100 per cent. Food quality at the Airedale Centre for Mental Health also scored highly with 98.83 per cent. Overall this ranked the Care Trust’s food third overall out of all NHS Trusts. The Care Trust was also ranked second out of all NHS Trusts for privacy, dignity and wellbeing and third overall for condition, appearance and maintenance.
Andrew Morris, Deputy Director of Estates and Facilities at the Care Trust, said: “Having a good environment for patients makes a big difference to their recovery and making them feel better. Our staff work very hard to make sure our wards are clean, well maintained and comfortable. We are pleased that our PLACE-17 results are telling us we are achieving this. We are never complacent, though, and know there are things we can work on and we will take all the assessors’ comments on board and see how we can improve further in these areas.”
• “Patients are treated with dignity and respect”
• “The food service is excellent.”
• “Grounds are attractive.”
• “An excellent environment in which to be cared for.”
Areas for improvement included: wayfinding signage to Lynfield Mount Hospital from the bus stop, some cosmetic decoration works and damage to some lockers.