BDCT / About us / Patient advice and complaints

Patient advice and complaints department

If you have any concerns, complaints or compliments about services provided by our Trust you can contact us by:

  • Telephone: 01274 251440 – messages can be left on the answering machine and will be answered within three working days.
  • Text relay: we support this service; please dial the prefix 18002 to contact us using this service.
  • Email: advice.complaints@bdct.nhs.uk
  • Write to us at the following address:
    Patient Advice and Complaints team
    New Mill,
    Victoria Road,
    Saltaire,
    BD18 3LD

To help us improve our services we want to hear from you. If you are a patient, carer or relative you are welcome to contact us with your feedback. Bradford District Care NHS Foundation Trust is committed to:

  • Learning from feedback.
  • Making service improvements as a result of this valuable information.

Bradford District Care NHS Foundation Trust does whatever it can to make sure that people who use our services are treated properly, promptly and provided with appropriate support. Patients, carers and relatives have the right to raise a concern, comment or make a complaint, have it considered and receive a response from Bradford District Care NHS Foundation Trust.

Useful links

Find out more about how to complain. If you would like to contact us, you can email advice.complaints@bdct.nhs.uk or contact us by phone (01274 251440).

If you have any concerns, complaints or compliments about services that are not provided by our Trust, please use the following contact details:

  • Bradford Royal Infirmary or  St Luke’s Hospital ( Bradford Teaching Hospial’s Foundation Trust Patient Experience Team) – telephone 01274 364810, or email patient.experience@bthft.nhs.uk
  • Your GP practice – You can speak to the Practice Manager, or you can contact the West Yorkshire Integrated Care Board (WYICB) – telephone: 01924 552150, email for concerns/complaints – wyicb.pals@nhs.net, or email for formal complaints – wyicb.pccomplaints@nhs.net
  • Airedale General Hospital (PALS and complaints) – telephone 01535 294019 Email; anhsft.patientadvice@nhs.net

Compliments

Each month  we share compliments that our services, teams and volunteers have received on our Trust social media. Look for the hashtag or share yours: #ThankYouBDCFT
Twitter: @BDCFT
Facebook: BDCFT Facebook page

 

 

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