Patient advice and complaints department

If you have any concerns, complaints or compliments about services provided by our Trust you can contact us by:

  • Telephone: 01274 251440 – (Messages can be left on the answering machine and will be answered within two working days)
  • Text Relay: We support this service. Please dial the prefix 18002 to contact us using this service)
  • Email: complaints@bdct.nhs.uk
  • Use our online feedback form
  • Write to us at the following address:
    Patient Advice and Complaints team
    New Mill,
    Victoria Road,
    Saltaire,
    BD18 3LD

If you have any concerns, complaints or compliments about services not provided by our Trust, please use the following contact details:

  • Bradford Royal Infirmary or  St Luke’s Hospital ( BTHFT Patient Experience Team) – Telephone01274 364810  Email: patient.experience@bthft.nhs.uk
  • Your GP practice  – You can speak to the Practice Manager,  or you can also contact NHS England –  Telephone: 0300 311 22 33, Email : england.contactus@nhs.net
  • Airedale General Hospital (PALS and Complaints)– Tel: 01535 294019 Email; Pals.office@anhst.nhs.uk