All new complaints will be assessed by the Patient Advice and Complaints team once received.  Any non-urgent concerns will be responded to in due course and the Patient Advice and Complaints team will keep all complainants updated.  Any urgent concerns about the current care and treatment of anyone will be prioritised and responded to as appropriate.

No new formal investigations will begin while services are responding to the COVID-19 pandemic.

Please do not send any complaints about the new visiting policies of the hospitals.  This is an essential policy to protect local people and staff and although it is difficult for families who want to see their loved ones, it is important that we support the hospitals to ensure these new arrangements are adhered to.    There are no exceptions to this policy.

We will be maintaining the Patient Advice and Complaints service for any urgent issues throughout and they can be contacted on 01274 251440 or by emailing

To help us improve our services we want to hear from you. If you are a patient, carer or relative you are welcome to contact us with your feedback. Bradford District Care NHS Foundation Trust is committed to:

  • Learning from feedback.
  • Making service improvement as a result of this valuable information.

Bradford District Care NHS Foundation Trust does whatever it can to make sure people who use our services are treated properly, promptly and provided with appropriate support. Patients, carers and relatives have the right to raise a concern, comment or make a complaint, have it considered and receive a response from Bradford District Care NHS Foundation Trust.

Useful links

Find out more about how to complain. If you would like to contact us you can email, use our online feedback form or contact us by phone (01274 251440).

If you have any concerns, complaints or compliments about services not provided by our Trust please use the following contact details:

  • Bradford Royal Infirmary or  St Luke’s Hospital ( BTHFT Patient Experience Team)Telephone: 01274 364810  Email:
  • Your GP practice  – You can speak to the Practice Manager,  or you can also contact NHS England –  Telephone: 0300 311 22 33, Email :
  • Airedale General Hospital (PALS and Complaints)Tel: 01535 294019 Email;

You said, we did

The patient advice and complaints team (PAC) provides a report every three months to the Trust Board highlighting the compliments, concerns and formal complaints received. Read about the actions and changes that have been identified: