To help us improve our services we want to hear from you. If you are a patient, carer or relative you are welcome to contact us with your feedback. Bradford District Care NHS Foundation Trust is committed to:

  • Learning from feedback.
  • Making service improvement as a result of this valuable information.

Bradford District Care NHS Foundation Trust does whatever it can to make sure people who use our services are treated properly, promptly and provided with appropriate support. Patients, carers and relatives have the right to raise a concern, comment or make a complaint, have it considered and receive a response from Bradford District Care NHS Foundation Trust.

Useful links

Find out more about how to complain. If you would like to contact us you can email advice.complaints@bdct.nhs.uk, use our online feedback form or contact us by phone (01274 251440).

If you have any concerns, complaints or compliments about services not provided by our Trust please use the following contact details:

  • Bradford Royal Infirmary or  St Luke’s Hospital ( BTHFT Patient Experience Team)Telephone: 01274 364810  Email: patient.experience@bthft.nhs.uk
  • Your GP practice  – You can speak to the Practice Manager,  or you can also contact NHS England –  Telephone: 0300 311 22 33, Email : england.contactus@nhs.net
  • Airedale General Hospital (PALS and Complaints)Tel: 01535 294019 Email; Pals.office@anhst.nhs.uk

You said, we did

The patient advice and complaints team (PAC) provides a report every three months to the Trust Board highlighting the compliments, concerns and formal complaints received. Read about the actions and changes that have been identified: