Service User and Carer Involvement

A dedicated team is working to involve you at every level of our organisation and improve services. Click on the links below to read more.

Involving You strategy.

Executive summary of the strategy.

Plain English version of the strategy.

You can also get involved with us by evaluating services, help with recruitment or take part in workshops and much more by becoming a member of our Foundation Trust. All you need to do is fill in a Foundation Trust membership form and we'll be in touch.

Volunteering

Like most NHS Trusts we appreciate volunteers make a very important contribution of their time and skills to create a better NHS.  As such, we are developing a volunteers’ policy and practice guideline to make it possible for people to get involved in this way.  Look out for this information in the our news section of our website over the forthcoming months.  For further information please contact Colin Perry 01274 228157 - email colin.perry@bdct.nhs.uk

Recruitment and Selection

Service Users and Carers are regularly involved in our recruitment and selection processes.  This includes designing the job description and taking part in the interview process.  The Trust offers training to service users and carers who are interested in recruitment processes.   If you wish to access this training or have any questions then please contact Alison Barraclough on 01274 228325 - email alison.barraclough@bdct.nhs.uk

Foundation Trust Membership

All Foundation Trusts must establish, develop and maintain an active membership. This includes service users, carers, staff and the population the Care Trust serves. Membership is free and will mean different levels of involvement for different people.  Some people will be interested in receiving information only whereas others will be interested in participating in the working of the trust or even standing for election as a Governor.  By becoming a member you can decide how much you want to be involved. For further information please contact Stella Jackson on (01274) 363552 - email stella.jackson@bdct.nhs.uk

Training Courses

From time to time courses are offered by either the care trust or our partner organisations which may be of interest to service users and carers.  These courses vary from learning about research and audit right through to producing audio material for other service users.  If you are interested in receiving information about courses which are relevant to service users and carers then please contact Alison Barraclough on 01274 228325 - email alison.barraclough@bdct.nhs.uk

Research

Xplore Research Group is a partnership between service users, carers and staff to research service related issues. The group provides opportunities for all members to engage in research at all levels from proposal and design stage right through to presenting the findings. The group was recently formed and will use the principles and framework of participatory action research.  Contact person Shahid Islam telephone 01274 228193 email shahid.islam@bdct.nhs.uk

Audit

The Care Trust has recently developed a User Carer Audit Network. This creates an opportunity for service users and carers to participate in all aspects related to carrying out an audit.  Traditionally, audits been conducted by professionals and so therefore this is a new area for service users and carers to engage in.  Ultimately, the findings from audits will be forwarded to appropriate governance leads who will then use the information to improve quality of services. Appropriate training and support will be made available to people interested in joining the network.  Contact person Shahid Islam telephone 01274 228193 email shahid.islam@bdct.nhs.uk

Events

Bradford District Care Trust organises a number of events each year to which service users and carers are particularly welcome.  We also welcome service user and carer input during the planning and delivery of events.  If you are interested in receiving information about events, then please contact Jane French on 01274 228298  – email jane.french@bdct.nhs.uk to express an interest.

Equality and Human Rights Review Panel

We want to make sure that the services the Trust delivers and the way that we treat people does not discriminate. We want to know that; age, disability, gender, race, religion and belief, sexual orientation and transgender status do not remain as markers of disadvantage within mental health and learning disability health care.

To do this we run an Equality and Human Rights Review Panel.  This means all our service areas presents to a panel of representatives which includes service users and carers every six months. They report on their progress in identifying and tackling inequality. The panel members then suggest actions which could further improve performance.

The panel welcomes and encourages people to get in touch to share experiences, feelings and views if they are relevant to the areas mentioned above (race, religion, gender etc.). The more information the panel receives, the more they can share with Management who can then improve services.
If you have something to say about our services or the way you, a family member or friend experienced them please contact Lisa Wright on 01274 228158 or lisa.wright@bdct.nhs.uk

Equality Impact Assessments

At Bradford District Care Trust we regularly take the time to think about how we run our services. We do this to see whether the way they are organised directly or indirectly discriminates against people because of their age, disability, gender, race, religion and belief, sexual orientation and transgender status. We also look for good practice that promotes and supports equality and people’s human rights.

If we find any potential or actual discrimination or opportunities to do more to tackle inequality we develop action plans to change the way the service is run or spread the good work across the rest of the Trust.  This process is called an equality impact assessment.  It is important to have service users, carers, staff and community members involved so that we can get a real picture of people’s experiences.

We run training regularly for people who would like to get involved in the assessments. If you would like to be involved please contact Lisa Wright on 01274 228158 or lisa.wright@bdct.nhs.uk

Service User and Carer Involvement Group

The Service User and Carer involvement Group aims to create better services with your help. It meets monthly to talk to you about your wishes, work in partnership with you to develop projects or services, and help you to improve current services. We do this by providing direct links between service users and carers and the management of our organisation.

The group is made up of representatives from each of our care groups (mental health, learning disabilities, older people, child and adolescent, forensic and drug and alcohol) and corporate directorates. If you have an issue you would like a representative to raise for you please see the contacts page for details.

Minutes

The Service User and Carer involvement Group aims to create better services with your help. It meets monthly to talk to you about your wishes, work in partnership with you to develop projects or services, and help you to improve current services. We do this by providing direct links between service users and carers and the management of our organisation.

The group is made up of representatives from each of our care groups (mental health, learning disabilities, older people, child and adolescent, forensic and drug and alcohol) and corporate directorates. If you have an issue you would like a representative to raise for you please see the contacts page for details.

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