We’re here to listen…
We value your comments and suggestions to help us improve our services. We will do whatever we can to make sure you receive the best possible care and treatment.
Compliments
Although it is important to tell us if you’re unhappy with services you have received, it is also important to let us know when you are pleased with your care and treatment. It will help us develop good practice and improve quality. You can let us know by:
- Telling staff involved in your care or a team manager
- In writing or by email
What can I complain about?
Things you can complain about could include:
- Care or treatment you have had or are having
- Anything to do with the places you receive a service
- Any member of staff involved in your care
- How our services in your local area are organised, if this has affected your care or treatment
- If you have not received a service from us and you expected to
Who can complain?
If you are unable to complain yourself then someone else, usually a friend or relative, can make a complaint for you. Your consent will be needed to allow us to discuss your details with the person.
How long do I have to make a complaint?
You must make your complaint:
- Within 12 months of the event you want to complain about; or
- Within 12 months of you realising you have reason to complain.
The time limit can be extended, depending on circumstances. We treat each complaint individually.
How do I complain?
You can:
- Talk to a member of staff involved in your care
- Speak to a Senior Manager, Matron or a Patient Advice & Liaison Service (PALS) Officer
Or write to the Chief Executive or Complaints Manager:
Bradford District Care Trust
New Mill
Victoria Road
Saltaire
BD18 3LD
Email: concerns.complaints@bdct.nhs.uk
You can also complain verbally or in sign language.
Click here for our Complaints leaflet.
Click here for our Complaints leaflet (easy read).
What if I’m not happy with the way you handle my complaint?
You can contact the Parliamentary and Health Service Ombudsman and ask for an independent review at:
Parliamentary & Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Complaints Helpline Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Useful Contacts
For independent help when making a complaint you can contact:
Independent Complaints Advocacy (ICAS)
Tel: 0300 456 8349
